CHARGES AND FEES

Labor Rate
Our standard labor rate is $100 per hour. We use industry-standard labor guides to estimate flat-rate labor repairs. Itemized estimates are always provided in advance before any work is performed or authorized. If a specific repair situation does not fall under standard guidelines, our expertise and knowledge of the vehicle and the required repair will serve as the basis for estimating flat-rate labor hours.

Diagnostics
Estimates are free; however, diagnostic services are $99.99. If you choose to have the repair work done with us, the diagnostic fee will be waived—except for computer diagnostics, which remain non-waivable at $99.99.

Waste Disposal
A $4.39 fee will be added to invoices involving repairs that require the draining of fluids to ensure their proper and eco-friendly disposal.

Shop Supplies
A nominal fee is collected on every repair order to help cover shop supplies used during the repair process, such as lubricants, bolts, cleaners, solvents, rags, etc.

State-Mandated Taxes
Maryland State Law requires a 6% sales tax on all parts purchased for repair. Labor is exempt from sales tax.

WARRANTIES

Warranty Coverage
The length of warranty coverage depends on the parts manufacturer and can range from 1 to 3 years. For specific warranty details, please contact us directly.

What To Do If There’s an Issue
If you are dissatisfied with a repair or experience an issue related to our service, please bring your vehicle back to us immediately. We will inspect and determine if it is a warrantable issue. Most warrantable failures can be addressed at no additional cost. Exceptions include fluids, shop supplies, and one-time-use components such as gaskets and bolts.

To maintain warranty coverage:

  • Address any concerns promptly with us.

  • Existing problems that affect installed parts or services must be repaired to ensure warranty validity.

ESTIMATES

Estimate Validity
Written estimates are valid for 30 days due to fluctuations in parts pricing and availability. After 30 days, the total cost may change.

Aftermarket Modifications
Estimates are based on stock vehicles. Any aftermarket modifications (e.g., alarm systems, custom audio, performance modifications) may incur additional labor charges. If such modifications are discovered during repairs, we will halt work and contact you with an updated estimate. Repairs may be canceled if additional labor charges are declined.

Global artisans

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  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

High quality materials

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Customized for you

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more.

PAYMENTS

Payment Requirements

  • Payment in full is required upon completion of services.

  • Refinancing programs are available—please ask for details.

Deposit for Services Exceeding $1,000
A 50% deposit is required before starting repair orders exceeding $1,000.

Special-Order Parts
Parts that are special-order or cost more than $100 (pre-tax) must be prepaid in full. This includes components requiring shipment or transfer from external locations.

Returned Parts and Refunds

  • Returned parts may incur restocking fees.

  • Refunds will be processed to the original payment method used.

  • Special-order parts are non-refundable.

Sales Taxes
Sales tax is collected in compliance with Maryland law, regardless of payment method.

STORAGE FEES AND VEHICLE POLICY

Storage Fees
Vehicles must be picked up within 48 hours after the completion of repairs. After this period, a $50 per day storage fee will apply.

Mechanic’s Liens and Abandoned Vehicles

  • Unclaimed vehicles with unpaid balances after 30 days may be subject to a mechanic’s lien under Maryland law.

  • Vehicles left at our facility for 30 days after payment is completed, without prior written arrangements, will be considered abandoned. Removal fees will apply.

UNACCEPTABLE ACTS OR BEHAVIORS

Threats to Associates or Company
We maintain a zero-tolerance policy for threats directed at our staff or Capital Transmission Inc. Communication will cease, and work will be terminated immediately. Local authorities may be contacted if necessary.

Substance Abuse and Harassment
Drugs, alcohol, and inappropriate behavior—including sexual harassment—are strictly prohibited at our facility. We strive to maintain a professional and welcoming environment for everyone.